Where networking and knowledge intersect.
Ladislav Beranek, Ph.D., CISA
At present, many users participate in Internet-based (electronic) auction systems such as eBay (a US company with a revenue of US $8.5 billion in 2008) or Aukro (a Czech company with a revenue of US $100 million and 1 million users in 2008). In general, communication within an electronic auction system proceeds without the users being in physical contact or knowing anything of each other. As such, there are inherent risks in participating in electronic auctions. The primary risk is of losses resulting from nondelivery. While this risk is significant, there are other inherent threats in participating in electronic auctions, including the use of multiple identities to influence the auctions, identity theft and fabricated reputation.
What can be done to prevent and/or mitigate the risks inherent in electronic auctions? An effective approach includes the establishment of reputation mechanisms1 (feedback rating system), user identity verification or fraud protection systems. The purpose of this paper is to highlight the nature of the various risks inherent in electronic auctions and to outline some controls to prevent and/or mitigate these risks.
Electronic auction systems pose many significant risks not traditionally considered in information system risk profiles. Most risks are difficult to quantify but have, nonetheless, serious potential implications, financial and otherwise (e.g., loss of electronic auction system credibility and thereby loss of customers).
The basis for the functionality of these systems is the creation of a trustful environment (trust in the system itself and trust among the users of this virtual world). As such, attacks on implemented mechanisms of trust could have a devastating effect on an electronic auction system. Therefore, risks connected with exposure of a trustful environment (reputation systems) are the focus of this article.
Using Multiple Identities to Influence Electronic Auction SystemsIn most electronic auction systems, it is not difficult to create a new identity. However, should individual users (or a group of users) control multiple identities, they could influence the reputation mechanisms in the online system for their own benefit (see figure 1). This behavior is called a “Sybil attack.”2 In a Sybil attack, these identities are used in a coordinated fashion to influence the operations of an online system. For example, an attacker could create thousands of false identities to vote for one person in an election conducted online or use multiple identities to manipulate the reputation of an electronic auction user (a good reputation has shown to have a positive effect on the revenue of sellers3). The vulnerability of a system to a Sybil attack depends on how easy it is to create an identity in the particular online system. It also depends on how the system processes data obtained from the identities of the users of the online system. Nevertheless, in many applications, it is possible to stage the Sybil attack effectively using just a small number of controlled false identities.
Spurious ReputationIf the creation of a new identity is not difficult and verification of user identities is not thorough, users can perform transactions without disclosing their real identity. It can result in a situation in which electronic auction users perform fraudulent actions and can escape the consequences of their behavior. They can discard their old electronic auction identity and acquire a new one (this behavior is called a “whitewashing attack”).
An example of this problem would be a user with a certain online identity (pseudonymity) who behaves well for a period of time and gains a good reputation through a series of well-performed transactions, and then commits fraud and leaves the original online identity to start a new one. Such a case was reported in May 2008 on the largest Czech electronic auction system, Aukro. The fraudsters used Aukro for a long time and earned a good reputation, expressed by positive evaluations from consumers. However, at some point, they began taking money from bidders without sending them auctioned goods, causing damages of more than US $40,000.4 Defense against such behavior is very difficult when real identities of users are not checked in detail and the creation of a new identity in the online system is easy.
Identity TheftAnother major problem, identity theft, occurs when someone gains control over the identity of another user. One motivation for identity theft is for users to obtain a better reputation. Research shows that users with an established reputation can expect about 8 percent higher revenue than new sellers marketing the same goods.5 More serious are targeted fraudulent actions to control a certain identity that is then used to perform fraudulent actions on electronic auctions. This is also called “account hijacking,” usually accomplished by phishing or password-guessing attacks. It is obvious that identities in electronic auction systems may have considerable economic value. They are sold for real money, often on electronic auctions and other electronic markets.
An electronic auction system is a centralized online system with a central server that supports all functions of the electronic auction. The following mechanisms must be implemented within this system to ensure correct functioning of respective electronic auctions: an identity verification system, fraud protection programs, secure payment mechanisms, escrow services, reputation (feedback rating) systems, trust mark seals, a complaint center and online dispute resolution services. In designing an effective audit, it is necessary to address a series of questions that will help determine the extent and details of the audit.
Issue 1: Proper Identity Verification
Proper identity verification is the basic countermeasure against the use of multiple identities to influence electronic auction systems and against spurious reputations. Identity verification is the process by which users prove their real identity. Once verified, buyers or sellers are granted an icon or a mark to prove that their identities have been verified. In practice, identity verification on electronic auction systems is performed in one of the following ways:
Aukro.cz uses verification via mailing address. This type of verification is not as reliable as, for example, verification via bank account (or credit card number); however, people in the Czech Republic are uneasy about giving credit card details for nonpurchase purposes (digital trust services are not as widespread in the Czech Republic).
In the US, electronic auction systems such as eBay use trustful certification. For example, VeriSign (www.verisign.com), a leading provider of digital trust services, provides verification services for buyers and sellers using its consumer authentication service (CAS), which is an XML-based web service for risk management and fraud prevention.
Issue 2: Reputation System
A reputation system operates by granting positive points for positive comments and negative points for negative comments. These points are then summarized. Potential buyers can always check the reputation (number of points) of sellers through their feedback ratings, which are accessible from the pages advertising any items they are selling. Thus, reputation serves as a basis for decision making on whether to enter into a transaction with a specific user (i.e., purchase of goods in an electronic auction). This mechanism is adopted by almost all electronic auction systems as a deterrent to fraud because most sellers are eager to maintain a good reputation to attract customers.
As mentioned previously, a Sybil attack can be used to influence the reputation of users (increasing or decreasing a reputation). The drawback is also the possibility of negative retaliatory feedback comments, which could affect the reputation of a buyer or a seller (also known as “racket by evaluation”). Of course, buyers or sellers with negative reputations can still use a different identity (username) or establish an account on a different electronic auction system.
Reputation systems are not effective against fraudulent “one-shot” sellers who do not intend to engage in subsequent transactions on the same electronic auction system.
On the other side, electronic auction systems mostly give preferential treatment to sellers who have consistently sold a significant volume of items, maintained a high positive feedback rating and provided a high standard of service. On www.aukro.cz, for example, such sellers are called “PowerSellers” and are granted a special icon. This icon is displayed next to the seller ID and acts as a strong assurance to buyers that they are dealing with an experienced, reputable seller.
Generally, it is not easy to defend against the use of multiple identities to influence electronic auctions (Sybil attack). Because it can be a substantial problem, basic solutions are listed below:
Issue 3: Identity Theft
Another major problem—identity theft—occurs when someone gains control over the identity of another user. However, the weakest link remains the uninformed, innocent customer who unwittingly responds to a phishing attack. Electronic auction users’ education is a critical success factor. It is crucial that suitable regulations and web site sections devoted to this problem are available to users.
This article has described the risks inherent in electronic auction systems and some controls to mitigate such risks. It is necessary to point out that a key aspect in decreasing these risks is public awareness of the best practices in buying and selling. Nevertheless, an auditor needs to review the control mechanisms used by electronic auction systems and make sure that all relevant risks are considered.
Electronic auction systems generally offer a certain level of protection, and fraud cases do not exceed a relatively small percentage of the total amount of transactions per year.8 Electronic auction systems constantly keep increasing the level of security and trust in online trading, through the continuous implementation of antifraud measures and provision of guidelines for safe trading. At the same time, however, the nature of e-commerce makes it impossible to eliminate fraud completely, especially in countries that lack the necessary executive and legislative framework to deal with computer-related and cybercrime.
1 A reputation mechanism (reputation system) is an information system (centralized or distributed) that collects and evaluates automatically and systematically various subjective opinions about users within a respective online system (it determines the reputation of users and presents it in the appropriate manner for other users) with the aim of enabling the estimation of trustworthiness of a certain user. This estimation can serve as a basis for other users to determine whether to perform a transaction (e.g., purchase some goods in an online auction) with this user.2 The name Sybil was introduced in Douceur, J., “The Sybil Attack,” International Workshop on Peer-to-Peer Systems, 2002, www.cs.rice.edu/Conferences/IPTPS02/. He was influenced by the title of a book (and film) about a woman suffering from a mental disorder that caused her to take on multiple personalities with different patterns of behavior and amnesia.3 University of Michigan, “Established eBay Sellers Get Higher Prices for Good Reputations,” ScienceDaily, 8 July 2006, www.sciencedaily.com/releases/2006/07/060708083957.htm4 “Internet Auction Aukro.cz Hit by Swindlers,” Ihned.cz, Czech Republic, 2008, www.ihned.cz/c3-24886530-000000_d-internetovou-aukci-aukro-cz-zasahli-podvodnici5 Ibid.6 CAPTCHA is the turing test that is used on the Internet to automatically distinguish real users from robots. The most frequently used test is based on an image in a picture with misshapen text. The user is to copy the displayed text into an appropriate input field. In doing so, it is supposed that the human brain will be able to distinguish the misshapen text, but Internet robots using optical character recognition (OCR) technology will not be capable of recognizing the text.7 Feisthammel, Patrick: “Explanation of the Web of Trust of PGP,” www.rubin.ch/pgp/weboftrust.en.html8 US Bureau of Justice Assistance, Internet Crime Report, USA, www.ic3.gov/media/annualreport/2008_IC3Report.pdf
Ladislav Beranek, Ph.D., CISAworked for Hewlett-Packard, CSOB Bank and other Czech IT companies as an IT security specialist. He specializes in IT security systems management, IT systems audit and IT security consultancy.
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