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Enterprises continuously experience changes; driven by both external and internal forces. When changes occur in one part of the enterprise without proper communication and coordination, signs of malfunction are likely to manifest as business disruptions, inefficiencies and potential financial losses.
Configuration management (CM) reduces the risk of these malfunctions as part of a strategy to manage internal enterprise changes and minimize unforeseen impacts.
The purpose of this publication is to help enterprises create a homogenous view of CM and implement a sustainable process. This publication describes the most important challenges and formulates mitigating actions that are supported by COBIT 5 practices to manage configuration successfully.