IT Governance Domains Practices and Competencies: Governance of Outsourcing 

 

IT Governance Domains Practices and Competencies: Governance of Outsourcing  Download (436K)

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This volume focuses on outsourcing IT activities, which has become common practice around the world as organizations strive for more effective and efficient IT services. The research examines:

  • The primary reasons for outsourcing
  • The level of satisfaction
  • What works, and what does not work
  • The customer’s responsibilities—Is the customer in sufficient control?
  • Who should be responsible for what
  • How to monitor the provider’s capability