IT Governance Domains Practices and Competencies: Measuring and Demonstrating the Value of IT 

 

IT Governance Domains Practices and Competencies: Measuring and Demonstrating the Value of IT  Download (533K)

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Performance measurement issues are the focus in this volume, which often include:

  • Who needs the measures
  • What and how to measure
  • How to make measurements meaningful to stakeholders
  • What scorecard system to use, and how to interpret results
  • How to use scorecards to motivate improvements
  • How to assure reliable measures