Deliver, Service and Support Audit/Assurance Programs 1-6 

 

DSS01 Manage Operations Audit/Assurance Program
Audit/Assurance ProgramDSS01 Manage Operations Audit/Assurance Program
Audit/Assurance Program

  Download (750K; Member Only)   Bookstore Purchase (Non-Member)

The goal of this review is to provide assurance over the DSS01 process that ensures:

  • IT operational service outcomes are delivered as planned.

 

 

 

DSS02 Manage Service Requests and Incidents Audit/Assurance ProgramDSS02 Manage Service Requests and Incidents Audit/Assurance Program

  Download (766K; Member Only)   Bookstore Purchase (Non-Member)

The goal of this review is to provide assurance over the DSS02 process that ensures:

  • Increased productivity is achieved and disruptions are minimised through quick resolution of user queries and incidents.

 

 

 

DSS03 Manage Problems Audit/Assurance ProgramDSS03 Manage Problems Audit/Assurance Program

  Download (748K; Member Only)   Bookstore Purchase (Non-Member)

The goal of this review is to provide assurance over the DSS03 process that ensures:

  • Availability is increased, service levels are improved, costs are reduced, and customer convenience and satisfaction is improved by reducing the number of operational problems.

 

 

 

DSS04 Manage Continuity Audit/Assurance ProgramDSS04 Manage Continuity Audit/Assurance Program

  Download (768K; Member Only)   Bookstore Purchase (Non-Member)

The goal of this review is to provide assurance over the DSS04 process that ensures:

  • Critical business operations and availability of information at a level acceptable to the enterprise are continued in the event of a significant disruption.

 

 

 

DSS05 Manage Security Services Audit/Assurance ProgramDSS05 Manage Security Services Audit/Assurance Program

  Download (766K; Member Only)   Bookstore Purchase (Non-Member)

The goal of this review is to provide assurance over the DSS05 process that ensures:

  • The business impact of operational information security vulnerabilities and incidents are minimised.

 

 

 

DSS06 Manage Business Process Controls Audit/Assurance ProgramDSS06 Manage Business Process Controls Audit/Assurance Program

  Download (754K; Member Only)   Bookstore Purchase (Non-Member)

The goal of this review is to provide assurance over the DSS06 process that ensures:

  • Information integrity and the security of information assets handled within business processes in the enterprise or outsourced is maintained.