Membership FAQs 

 


  • What is the process for renewing my membership?

    Renewing online is possible beginning in October of the year that your membership expires. If you have an outstanding renewal, you will be alerted upon login. Follow the prompts for the online renewal process. [Your certifications, if applicable, can be renewed at the same time as you renew your membership.]

    In addition, a hard copy renewal invoice is mailed in October.

  • How can I notify ISACA of my new address, phone, email,etc.?

    We encourage you to update your profile online by logging into www.isaca.org.

    1. Select My ISACA” > “myPROFILE” >”Account – Address – Demographic Info
    2. Scroll to the bottom of the screen and select the “Edit” button.
    3. Under the “Addresses and Phone Numbers” section, in the “Address Type” column, select either “BUSINESS” or “HOME.”
    4. On the Edit Address page, update your contact details, then select the “Continue” button.
    5. On the next page, select “Save my changes (Continue)” and your profile will be updated.

    You may also send changes to the Membership Department via secure fax at: +1-847-253-1652.

  • Am I required to belong to a local chapter?

    If you live or work within 50 miles/80 km of a chapter's territory, you must belong to a chapter and pay both local chapter dues and international dues. A list of chapters and their dues can be found at www.isaca.org/chapdues.

  • Does my local chapter have a web site?

    Review local chapter information and browse by list or map to find your chapter and see if it has a web site. This list is updated frequently, so check back often if you do not see your chapter listed.

  • What are the benefits of membership?

    A list of membership benefits is available in the Membership area of the ISACA web site.

  • Are there any online discussion groups in which I can participate?

    In ISACA's exclusive Knowledge Center, members can access network, learn and exchange ideas globally with peers through communities, shared interest groups, discussions and document sharing.

  • Can I cancel my membership and receive a refund or a partial refund? Is my membership transferable to another individual?

    ISACA membership is non-refundable due to the immediate availability of free downloads and benefits for members. ISACA membership is open only to individuals, and is non-transferable.

  • How can I obtain my user name and/or password to login to the web site?

    1. From the Sign In prompt, please click on “Forgot your Password or User Name?” 
    2. Enter the email address associated with your profile. An email notification from loginhelp@isaca.org will be sent to you with your User Name and a link to reset your Password. [NOTE: Please be aware that the e-mail may end up in your spam folder. You may want to add loginhelp@isaca.org to your e-mail software trusted list. The reset Password link expires after 60 minutes. Try again if you get the Login page instead of the Reset Password page.]  
    3. Please follow the instructions to make your changes.
    4. Please DO NOT create a new record; only your pre-existing member record will enable you to access the member-restricted areas of the ISACA web site.
  • What are my payment options when I place an order online?

    From the shopping cart, you can choose “Proceed to Payment” – where you can select “Pay by Credit Card” (American Express, MasterCard, Diners Club, VISA) – or select “Pay by Check or Bank Transfer” and payment instructions will be provided.  You can also visit www.isaca.org/payments at any time for payment options.

  • How can I change my chapter affiliation?

    You may change your chapter affiliation at any time.

    1. Login to www.isaca.org
    2. Select My ISACA” > “myPROFILE” >”Account – Address – Demographic Info” > “My Contact Information
    3. Scroll to the bottom of the screen and select the “Edit” button.
    4. Select “My Demographic and Other Information”
    5. Near the bottom of the screen, under “ISACA Local Chapter Selection,” you may select your new chapter in the drop-down box, and then select “Save.”  

    After you change your chapter, you will be included on the roster of your newly selected chapter and will be included on all chapter notifications, mailings, etc. If you wish to contact them first, you can access chapter contact information.

  • What does my member level mean?

    ISACA is now awarding four new levels of recognition for our distinguished long-term members, based on years of continuous membership through the present. Bronze level represents 3-4 years of continuous membership; Silver level, 5-9 years; Gold level, 10-14 years; and Platinum level, 15 or more years.

  • When does my membership expire?

    ISACA membership runs on a calendar year. Therefore, all memberships officially expire on 31 December, and payment of dues is expected by 1 January every year. However, as a courtesy to our members, ISACA extends a "grace period" of at least 2 months before your membership is terminated for non-payment of dues. You will be notified before your membership is terminated; but, once your membership has been terminated, an additional processing fee (US$30 or US$10 online) will be required, in addition to your dues, to re-activate your membership. You may direct your questions regarding late payment extensions to membership@isaca.org.

  • How can I obtain a receipt for my membership dues?

    You will be mailed a receipt along with your new member packet. You can also view and print a receipt online.

    1. Login to www.isaca.org
    2. Select My ISACA” > “myPURCHASES
    3. Under My Payments and Purchases, select the link in the “Transaction Number” column, and print your receipt.

     

  • When will I receive my Certification Exam registration receipt and exam-day admission ticket?

    An email acknowledgement of the exam registration, exam test site and exam language will be sent via email to registrants after the processing of the registration.

    A receipt letter acknowledging exam registration and payment along with a one-page exam-day informational sheet will be sent to you via postal mail to your preferred mailing address. Additional information for exam day including important candidate information on exam day rules can be found in the ISACA Exam Candidate Information Guide, available at www.isaca.org/examguide.

    Exam admission tickets are sent out approximately four weeks prior to the exam date to fully paid candidates via email to the email address listed on your profile. Once released via email, exam admission tickets can also be downloaded from your My ISACA page of the website.

    The admission ticket will include exam location information as well as reporting time on exam day.

    For any certification or exam-related questions or concerns, please feel free to contact the Certification Department directly at +1.847.660.5660, or by email certification@isaca.org and exam@isaca.org for exam-related questions.