This session will take a humorous, but valuable look at the way we communicate as technology and audit professionals and how communication style impacts our relationships with the business. We are often unknowingly creating communication boundaries, obstacles and challenges that negatively impact those relationships. New, and frequently funny, examples of the issues created by jargon and technical language will be used to examine ways to improve communication skills and approach and build successful productive relationships in the workplace.
More importantly we will focus on how easy it is to avoid these common communication pitfalls and improve communication skills by using a few simple methods and techniques that attendees can immediately apply which will lead to better working relationships with the business, better audit results and greater value for the organization. Auditors spend the majority of their time communicating: speaking with clients, preparing information for distribution and deciphering information they have gathered. Having effective communication skills is a necessity for success. This session aims to help auditors and technology professionals identify and overcome many of the challenges they face, and sometimes unwittingly create.
Internal Auditors spend the majority of their time communicating: speaking with and interviewing clients, preparing information for distribution and deciphering information they have gathered. Those communications can frequently be strained and auditors regularly encounter conflict, difficult situations and at times difficult people. Having the skills and emotional intelligence to turn these situations into an opportunity to build positive relationships and end conflict will improve any auditor’s effectiveness. Excellent communication skills is a necessity to be a successful auditor.
This course is designed to provide auditors with the communication skills foundation required to handle the many communication situations auditors face daily. Participants will gain an understanding of how different communication styles impacts both how a message is presented and received and how through emotional intelligence effectively manage various communication formats.
Specific focus will be spent on gaining solid interviewing skills to make the audit experience more pleasant and effective for both the auditor and the client. Interviewing is part science and part art form and this course is designed to help auditors develop the interviewing skills needed for establishing rapport and effective fact gathering. Participants will gain an understanding of how their and their client’s communication style influence the effectiveness of each interview and learn how to conduct successful interview every time. This interactive course will use lecture, group exercises, real-life case studies and examples to help auditors develop communications skills to be immediate implemented in interviewing situations, meetings and presentations and report writing. Additionally, handling conflict and difficult situations and developing negotiating skills will be covered.
Mary Breslin is the President of Empower Audit Training & Consulting. She is a performance-driven business strategist with 20 years of high integrity accounting and audit leadership experience in prominent global corporations. She has worked with multinational companies on financial integrations and complex Sarbanes-Oxley compliance projects.
She is a natural leader with a strong record of building and guiding high-morale and high-performance teams through training, mentoring, and coaching.
Strengths: Audit Programs; Internal Audits, Fraud Audits, SOX/Regulatory Compliance, Inventory Management, Risk Management Accounting/Finance: GAAP, IFRS, Budgeting, Expense Control, Financial Analysis, Reporting, P&L Reporting, Inventory Accounting, Fixed Asset Accounting Operational Leadership: Change Management, Mergers & Acquisitions, International Business, Restructuring, Team Leadership, Strategic Planning, Process Improvements Specialties: Certified Fraud Examiner Forensic Accountant, Certified Public Accountant designation in progress.
- This event will be held at the Holiday Inn & Suites on Empire in Bloomington, IL.
- This event provides 7 CPEs.
- The cost is $100 for members and $125 for non-members.
- Gluten free food options are available.
Check back soon for a link to register!