The government of India is focused on ensuring the effective delivery of government services to its customers who consist of citizens, businesses, tourists or anyone who may require interaction with government departments at different levels for their day-to-day activities. The government of India’s aim is to improve the lives of the nation’s citizens by doing much more than simply implementing technology.
The prime minister is addressing challenges such as sanitation, health care and urbanization through a mission approach. For example, financial inclusion, the delivery of financial services at affordable costs to vast sections of disadvantaged and low-income groups, has several missions, as illustrated in figure 1. Read More >>