It is the policy of ISACA to comply with Title III of the Americans with Disabilities Act (ADA) Therefore, Consistent with the ADA, ISACA will offer its examinations in a place and manner accessible to persons with disabilities or offer reasonable alternative accessible arrangements for such individuals, where feasible.
Upon request, ISACA will make reasonable accommodations for candidates with documented disabilities. These accommodations will be made in order to ensure that examination results reflect each candidate's knowledge, rather than the candidate's sensory, manual or psychological skills, except where those skills are factors that a given examination is designed to measure. ISACA will evaluate each request for an accommodation and any information submitted in support of such request. Frequently, requests for these types of accommodations can be evaluated more expeditiously if they are provided six (6) weeks or more prior to the test date.
Special Accommodations for ISACA Testing
Upon request and with the submittal of appropriate documentation within the required timeframe, ISACA will make reasonable accommodations for candidates with documented disabilities. Consideration for special accommodations for a testing administration includes alterations in scheduling, presentation, as well as the allowance of food or drink during an ISACA exam. Each request is valid for one exam; a new form and documentation of your need for an accommodation is required for each exam administration.
Requesting Special Accommodation
Exam candidates must submit to ISACA a completed ISACA Exam Special Accommodation Request Form. This request form includes two sections, one section to be completed by the candidate and the second section to be completed by a health care professional. All forms must be submitted to ISACA by the examination registration deadline. However, ISACA recommends submitting your requests as far in advance of the deadline as possible. Some requests involve a substantial investment of time to review if, for example, additional supporting documentation is needed and, once granted, to make the necessary arrangements. Once submitted, the candidate will be notified by ISACA of the approval of the accommodation including any additional steps the candidate may need to take.
Download a Request Form
ISACA Exam Special Accommodation Request Form
To ensure sufficient time for processing, review and evaluation of requested accommodations, please complete the ISACA Exam Special Accommodation Request Form (both pages), and return to ISACA via email to SPECIALaccom@isaca.org or via fax +1.847.253.1755 by the examination registration date. However, ISACA recommends submitting your requests as far in advance of the deadline as possible. Some requests involve a substantial investment of time to review if, for example, additional supporting documentation is needed and, once granted, to make the necessary arrangements. Please note that incomplete forms may cause delays in processing and/or the ability to make the appropriate arrangements for your accommodation by your testing date. Please do not schedule an exam until you receive written notification that accommodations have been approved by ISACA. Accommodations cannot be added retroactively to previously scheduled exam appointments and exam fees will not be refunded.
Requests for food or drink at any ISACA exam site are considered a special accommodation and unless requested and approved, no food or drink is allowed in the examination room during an exam.
Additional questions on special accommodations? Contact the Certification department::
- Via email:
- For CISA/CISM/CGEIT/CRISC exams at email@example.com
- For CSX exams at CSXexam@isaca.org
- Via phone at: +1.847.660.5660
Forms of Accommodation
Whether a given accommodation is appropriate will be evaluated based on the candidate's impairment and the individual circumstances of the candidate's case, taking into account the candidate's specific limitations and needs.
As a matter of fairness to all candidates and consistent with ADA principles, ISACA will not grant requests that would fundamentally alter the measurement of the skills or knowledge that a particular examination is intended to test or that result in an undue burden on ISACA.
If it is determined that a requested accommodation would fall into either of these categories, ISACA will contact the candidate to determine whether some other form of accommodation will satisfy their needs.
When providing certain accommodations, ISACA reserves the right to determine the location of the exam administration on the basis of the feasibility of providing necessary services.
Evaluation of Requests
After the candidate makes a request for a testing accommodation and submits supporting documentation, ISACA will conduct a review. This review is conducted at no expense to the candidate. Where appropriate, the review may include an assessment of the supporting documentation by an outside expert engaged by ISACA for this purpose.
This review center on the following issues:
- Does the candidate have a disability?
- Would the requested accommodation fundamentally alter the measurement of the skills or knowledge the examination is intended to test, or would it impose an undue burden on ISACA?
- If ISACA cannot provide the requested accommodation of a candidate with a disability, are there alternative accommodations that can be made available to the candidate?
The determination of each of these issues will be made in accordance with applicable principles.
Notification of Approval or Refusal
Upon completing its review of a candidate’s request for an accommodation and all supporting documentation, ISACA will notify the candidate in writing of its determination regarding the requested accommodation and the basis for that determination. A testing accommodation granted for any particular exam will not automatically be offered for a future examination administration. You will need to submit a new request and supporting documentation for each ISACA examination.
If ISACA declines to accommodate a candidate because it has concluded that the requested accommodation either constitutes a fundamental alteration or an undue burden, ISACA will notify the candidate of any available alternative methods of accommodation which it is prepared to offer. If no alternative accommodations can be identified by ISACA, it will inform the candidate of this fact and invite the candidate to identify any other form of testing accommodation that he or she wishes to be considered.