Most of us live in cities. We are always busy, so we only see the impact and benefit of IT when it is not there, e.g., during failures, service unavailability, loss of physical devices, natural disasters and so on.
The definition of “city” has evolved, and IT has been an enabler for that evolution, transforming cities to become smart or smart sustainable. All types of disruptive or cognitive technology used in this transformation have benefits and risk, but if they are well governed, the probability of value delivery increases.
In my recent Journal article, I present how an IT governance framework can be implemented to help cities get value from the use of IT, following the structure proposed by ISACA’s publication Getting Started With GEIT: A Primer for Implementing Governance of Enterprise IT.
A city’s board and executive managers need to evaluate the requirements of all of the city’s stakeholders, considering cultural aspects, transparency, accountability for investments and use of the community’s financial resources.
IT must have direction, and there must be clear definition of the city’s IT-related and enabler goals. Finally, monitoring activities have to be undertaken to demonstrate that value has been delivered; benefits realization and risk and resource optimization should be measured and compared with expectations.
Read Graciela Braga’s recent Journal article:
“Smart Sustainable Cities Need Well-governed Disruptive IT, Not Just IT,” ISACA Journal, volume 1, 2017.