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ERP Implementation in the Education Sector:  Using a Hybrid IT Governance Framework

Manas Tripathi and Arunabha Mukhopadhyay, Ph.D.
| Published: 4/13/2015 3:11 PM | Permalink | Email this Post | Comments (0)

Our recent Journal article proposes a hybrid IT governance framework, enterprise resource planning/business process management/saving, investing and returning value (ERP-BPM-SIRV), for academic institutes to follow for effective implementation of ERP. The ERP-BPM-SIRV framework is a useful tool for c-suite decision makers at academic institutes as it details a series of sequential steps along with feedback loops and provides an exhaustive set of actions to take over time. The framework also focuses on the “what” (decisions are being taken) and “who” (made decisions). The ERP-BPM-SIRV framework has been formulated based on the study of an ERP implementation at an Indian business school.

As part of this framework, academic institutes should:

  • Identify the key performance indicators (KPIs) and key goal indicators (KGIs) from their vision and mission.
  • Understand business process integration (BPI) and business process standardization (BPS).
  • Understand the IT architecture to decide if ERP should be used.
  • Take risk management concepts into account while selecting commercial off-the-shelf solution (COTS) and cloud-based ERP.
  • Develop an in-house solution similar to ERP.
  • Include members from both the business and IT domain in project organization to ensure proper business-IT alignment.
  • Request for proposal (RFP) preparation should have inputs from respective functional units.
  • Portfolio management principles should be followed to decide the right combination of modules based on budget and institutional requirements.
  • The choice of system integrator (SI) should be done using technical and financial parameters.
  • The project should be closely monitored by the steering committee to check whether the deliverables are in-line with business requirements.
  • Value assessment of the project should be identified in terms of the level of BPS and BPI attained, standardized of technology, return on investment (ROI), productivity and cost control, along with the attainment of the KPIs and KGIs.

Read Manas Tripathi and Arunabha Mukhopadhyay’s recent Journal article:
ERP Implementation in the Education Sector: Using a Hybrid IT Governance Framework,” ISACA Journal, volume 2, 2015.

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