Membership FAQs 


  • How do I access my free CPEs?

    As a member, you have access to over 70 free CPE hours. Simply go to to learn more about earning and reporting CPE hours. You can view a list of CPE Frequently Asked Questions and review the CPE policies for your certification.

  • Why haven’t I received my new member packet?

    Your new member packet is mailed within 10 days of joining ISACA. International mailings may take up to eight weeks for delivery from ISACA to a member's address.

    Your preferred mailing address may be invalid. Confirm your address by logging into your account at  -> clicking the MyISACA tab -> clicking the myProfile heading -> and clicking the “Account – Address – Demographic Info” tab.  Changes can be made by scrolling down and clicking the “Edit” button -> click the word “HOME” or “BUSINESS” for the fields to appear -> make the necessary changes and “Continue” -> “Save my changes”.  Please notify us if you make any changes and need us to resend your packet to an updated address.

  • What is the process for renewing my membership?

    Renewing online is possible beginning in late September of the year that your membership expires. If you have an outstanding renewal, you will be alerted upon login. Follow the prompts for the online renewal process. Your certifications, if applicable, can be renewed at the same time as you renew your membership.To view a tutorial video on how to renew your membership and/or certifications online, please click here.

    In addition, the first hard copy renewal invoice is mailed in October.

  • How can I notify ISACA of my new address, phone, email,etc.?

    We encourage you to update your profile online by logging into

    1. Select My ISACA” > “My ISACA Profile” >”Account – Address – Demographic Info
    2. Scroll to the bottom of the screen and select the “Edit” button.
    3. Under the “Addresses and Phone Numbers” section, in the “Address Type” column, select either “BUSINESS” or “HOME.”
    4. On the Edit Address page, update your contact details, then select the “Continue” button.
    5. On the next page, select “Save my changes (Continue)” and your profile will be updated.

    You may also send changes to the Membership Department via secure fax at: +1-847-253-1443.

  • Am I required to belong to a local chapter?

    If you live or work within 50 miles/80 km of a chapter's territory, you must belong to a chapter and pay both local chapter dues and international dues. A list of chapters and their dues can be found at

  • How do I contact my local chapter?

    Review local chapter information and browse by list or map to find your chapter and see if it has a web site. This list is updated frequently, so check back often if you do not see your chapter listed.

  • What are the benefits of membership?

    A list of membership benefits is available in the Membership area of the ISACA web site.

  • Are there any online discussion groups in which I can participate?

    In ISACA's exclusive Engage Portal, members can network with their peers, learn and exchange ideas globally with one another, and participate in discussions with shared interest groups and communities.

  • Can I cancel my membership and receive a refund or a partial refund? Is my membership transferable to another individual?

    ISACA membership is non-refundable due to the immediate availability of free downloads and benefits for members. ISACA membership is open only to individuals, and is non-transferable.

  • How can I obtain my user name and/or password to login to the web site?
    1. From the Sign In prompt, please click on “Forgot your Password or User Name?” 
    2. Enter the email address associated with your profile. An email will be sent to you from with a link to view your User Name and/or reset your Password. [NOTE: Please be aware that the e-mail may end up in your spam folder. You may want to add to your e-mail software trusted list. The reset Password link expires after 60 minutes. Try again if you get the Login page instead of the Reset Password page.]  
    3. Please follow the instructions to make your changes.
    4. Please DO NOT create a new record; only your pre-existing member record will enable you to access the member-restricted areas of the ISACA web site
  • How can I change my chapter affiliation?
  • You may change your chapter affiliation at any time.

    1. Login to
    2. Select My ISACA” > “myPROFILE” >”Account – Address – Demographic Info” > “My Contact Information
    3. Scroll to the bottom of the screen and select the “Edit” button.
    4. Select “My Demographic and Other Information”
    5. Near the bottom of the screen, under “ISACA Local Chapter Selection,” you may select your new chapter in the drop-down box, and then select “Save.”  

    After you change your chapter, you will be included on the roster of your newly selected chapter and will be included on all chapter notifications, mailings, etc. If you wish to contact them first, you can access chapter contact information.

  • What does my member level mean?

    ISACA is now awarding four new levels of recognition for our distinguished long-term members, based on years of continuous membership through the present. Bronze level represents 3-4 years of continuous membership; Silver level, 5-9 years; Gold level, 10-14 years; and Platinum level, 15 or more years.

  • When does my membership expire?

    ISACA membership runs on a calendar year. Therefore, all memberships officially expire on 31 December, and payment of dues is expected by 1 January every year. However, as a courtesy to our members, ISACA extends a "grace period" of at least 2 months before your membership is terminated for non-payment of dues. You will be notified before your membership is terminated; but, once your membership has been terminated, an additional processing fee (US$30 or US$10 online) will be required, in addition to your dues, to re-activate your membership. You may direct your questions regarding late payment extensions to

  • How can I obtain a receipt for my membership dues?

    You will be mailed a receipt with your new member packet or membership renewal. You can also view and print a receipt online.

    1. Login to
    2. Select My ISACA” > “Print Invoice
    3. Scroll down to My Payments and Purchases, select the link in the “Transaction Number” column, and print your receipt.


  • When will I receive my Certification Exam registration receipt and exam-day admission ticket?

    An email acknowledgement of the exam registration, exam test site and exam language will be sent via email to registrants after the processing of the registration.

    A receipt letter acknowledging exam registration and payment along with a one-page exam-day informational sheet will be sent to you via postal mail to your preferred mailing address. Additional information for exam day including important candidate information on exam day rules can be found in the ISACA Exam Candidate Information Guide, available at

    Exam admission tickets are sent out approximately four weeks prior to the exam date to fully paid candidates via email to the email address listed on your profile. Once released via email, exam admission tickets can also be downloaded from your My ISACA page of the website.

    The admission ticket will include exam location information as well as reporting time on exam day.

    For any certification or exam-related questions or concerns, please feel free to contact the Certification Department directly at +1.847.660.5660, or by email and for exam-related questions.