Shipping and Returns 


Orders normally ship within 2-3 business days of receipt of payment.

Shipments to Locations Within the United States

  • All orders ship UPS Ground or United States Postal Service.
  • UPS will not deliver to a post office box or APO box.
  • Continental US—Delivery time 2-5 business days
    Alaska, Hawaii and Puerto Rico—4-9 business days
  • Expedited delivery is available. For information and pricing email or call +1.847.660.5650.

Shipments to Locations Outside the United States

  • All orders shipped by either UPS or FedEx to the designated country.
    • Andorra—Shipping of books and CD-ROMs is prohibited.
    • Brazil—Requires ENI (Employee Identification Number) or passport number in order for a package to clear customs.
    • Libya—Shipping of books and CD-ROMs is prohibited.
    • Russia—In compliance with Russian customs, orders totaling more than $200 cannot be shipped via Fed Ex International Priority. Orders over $200 can be shipped via a nontrackable means and may take 4-5 weeks for delivery. Orders shipping to a residential address will require special clearance. Fed Ex will contact you by email with a link and instructions on how to complete the clearance process.
  • Delivery times —2–7 business days
  • Tracking packages—once order is shipped an email will be sent to you with tracking information.
  • Duties/Taxes/VAT Charges—Shipments received by countries outside the USA are subject to duties/taxes/VAT charges levied by the country of destination. All products are declared as "Education Material" which is intended to eliminate or reduce the duties/taxes/VAT charged. ISACA has no control or influence for the amount charged. You are responsible for paying the duties/taxes/VAT charges levied by your country.

Shipping and Handling

For Orders Totaling: Outside US Within US
Up to US $30.00 US $10.00 US $5.00
US $30.01 to US $50.00 US $15.00 US $7.00
US $50.01 to US $80.00 US $20.00 US $8.00
US $80.01 to US $150.00 US $26.00 US $10.00
Over US $150.00 17% of Total 10% of Total


Bookstore Contact Information:

Tel: +1.847.660.5650
Fax: +1.847.253.1443

Return Policy

All purchases are final. No refunds or exchanges. All prices subject to change without notice.