eBook FAQs and Tutorial 

 

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FAQs

 

Common Troubleshooting:

Where do I go to troubleshoot Adobe Digital Editions?
If you are unable to read your eBook, there may be a problem with your installation of the Adobe Digital Editions software. Please visit the following websites for customer support:
http://www.adobe.com/solutions/ebook/digital-editions/faq.html
https://helpx.adobe.com/digital-editions.html
https://forums.adobe.com/community/content_server

Where do I go to troubleshoot Bluefire?
If you are unable to read your eBook, there may be a problem with your installation of Bluefire. Please visit the following website for customer support:
https://bluefireproductions.zendesk.com/hc/en-us

I downloaded an eBook but I get an error message when I try to open it. What do I do now?
Sometimes during the download process interruptions or interference can occur that may cause an eBook file to become corrupt. Contact ISACA’s Customer Support Team for assistance in resetting your eBook link to address this issue.

I am receiving one of the following error message(s) – “Your license has been fulfilled” or “Loan Expired”. What do I do?
If you receive one of these error messages, you have probably tried to download your eBook multiple times. Please contact ISACA’s Customer Support Team  to have your eBook link reset.

Is there a video tutorial available to help me download Adobe Digital Editions?
 Yes. You can access it here: https://www.youtube.com/watch?v=3EsTTgA2Wtg

How do I adjust the font size of the tables included in my eBook?
While content fonts are adjustable, table fonts cannot be adjusted at this time.

 

Questions about the Purchase Process:

How do I purchase ISACA eBooks? 
ISACA eBooks can be purchased from the ISACA Bookstore. The purchase is handled like a normal online purchase. Once you complete the transaction, you will be sent an email confirming your purchase. That email contains the link to access the eBook. You will click on that link to download the eBook onto your eReader.

How do I download my eBook after I purchase it?
You have two ways to download your eBook:

  • You can download your eBook immediately after purchase by clicking the link sent in the confirmation email. This link will take you to your MyISACA Download tab where your eBook will be accessible.
  • The eBook will also be available by logging into your My ISACA page on the My Downloads tab.

Must I download my eBook immediately after I purchase it?
You will have 180 days to download the eBook from your date of purchase. After that time, the order expires and will automatically cancel without refund.

How quickly will my eBook appear on my bookshelf upon download?
Downloading time is dependent on the speed of your internet connection and the size of the file.

Can I read my eBook as soon as I purchase it?
If you have already installed an eReader, yes. Otherwise you will first need to install Adobe Digital Editions or other ePUB3-compatible reader on your computer or mobile device.

Can I return my eBook if I’m not happy with it?
No. eBooks are non-returnable and non-refundable. All sales are final.

 

Question about your eReader:

How can I read/open an eBook?
Reading an eBook requires specific software, usually called an “eReader”. The eReader required for the ISACA eBooks is an ePUB 3 Reader. Popular examples are Adobe Digital Editions and Bluefire. These readers are available as free downloads and both request the creation of an Adobe Editions ID to authorize your device(s).
To download Adobe Digital Editions primarily for reading on a PC: http://www.adobe.com/solutions/ebook/digital-editions/download.html
To download Bluefire primarily for reading on a portable device: http://www.bluefirereader.com/bluefire-reader.html

Do I need to download my purchased eBook(s) on each of the devices where I intend to view it?
No. You only need to download your purchased eBook once. You can then read your eBook on any other device that you have downloaded an eReader. By using the same Adobe ID for each device, you will have access to your eBooks.

How many devices can I use to view my eBook?
You can download an eBook on up to 6 devices.

How quickly will my eBook appear on my bookshelf?
Downloading time is dependent on the speed of your internet connection and the size of the file.

Do I have to be connected to the Internet to view/open my eBook?
An Internet connection is only required when downloading the eBook for the first time on a specific device. Once the eBook is downloaded and saved, you do not need an Internet connection to access your eBook.

What do I need to read by eBook?
ISACA eBooks are offered as ePUBS. To download and read them, you must install Adobe Digital Editions (ADE), Bluefire or any other ePUB 3 supported reader to your device(s).

Why does my eReader require “Authorization”? 
ISACA requires you to “authorize” your device(s) where you’ve installed an eReader and plan to access our eBooks. This is to protect and secure our content. If you wish to purchase our books in eBook format that have been secured in this manner, you first need to authorize your Adobe Digital Editions eReader and/or Bluefire eReader. This is a simple process that is done online and only takes a couple of minutes.

What does an Authorization do?
Authorizing ensures the eBook content can only be viewed/accessed by its rightful owner. It also prevents the illegal distribution of copyrighted material.

What is the purpose of associating an eBook with your Adobe ID?
Adobe allows eBooks to be accessed on more than one device. By authorizing Adobe Digital Editions with the same Adobe ID on each computer/device, you will be able to download and view the eBook to each locations.
To learn more: https://ebookreadersoftware.wordpress.com/2010/12/10/acsm-files-what-they-are-and-how-to-work-with-them

 

Questions about your eBook:

What is an eBook?
An “eBook” or “electronic book” is a digital version of a book that has been formatted to be read on a screen. It can be downloaded to a computer, desktop, laptop or Tablet PC, or in some cases, to a hand-held device such as a mobile phone.

What is the difference between an eBook and an ePUB?
eBook is short for “electronic book” and is simply a book that has been formatted so that it can be read on a screen. EPUB is the computer program that formats the book to make it easier to be read on a screen. More simply stated, EPUB is the format of the eBook.
To learn more: Difference Between eBook and ePub | Difference Between

What is an .ACSM file and why are ISACA eBooks in this format?
ACSM is a file type that stands for Adobe Content Server Manager. These files help manage the download of your eBook. The majority of the time, you should not even see the .acsm file. If you do, this may indicate that you have not properly installed your Adobe Digital Editions reader.

What is the purpose of associating an ebook with your Adobe ID?
Adobe allows eBooks to be accessed on more than one device. By authorizing Adobe Digital Editions with the same Adobe ID on each computer/device, you will be able to download and view the eBook to each locations.
To learn more: https://ebookreadersoftware.wordpress.com/2010/12/10/acsm-files-what-they-are-and-how-to-work-with-them

What is DRM?
DRM is Digital Rights Management. Book publishers use DRM to protect the books content and prevent the illegal distribution of copyrighted material which includes an author’s intellectual property. ISACA’s eBooks have DRM applied.

Is there a Multiple User License associated with ISACA eBooks?
No. ISACA’s eBooks are for individual / personal use and should not be used in a multiple-use or commercial manner. Acceptance of our Terms and conditions confirm that:
The purchaser (“User”) is hereby granted a non-exclusive, revocable license to install the purchased eBook solely for personal and non-commercial exam study purposes.
The eBook may not be sold, rented, licensed, sublicensed, lent, copied, reproduced, modified, displayed, distributed or transmitted in any form by any means (electronic, photocopying, or other means) to any other individual or organization.

Can I print and/or copy pages from my eBook?
No, just like other eBooks, ISACA eBooks cannot be printed and/or copied.

Can I lend, sell or give away the eBook to another user?
No, ISACA eBook content cannot be lent, sold or given away to another user. The license to the eBook authorizing the only the original purchaser to the book.

Can I copy/paste eBook content?
Per our Terms and Conditions, you may not copy/paste any information contained in the eBook file including diagrams, figures or artwork.

Once I purchase an ISACA eBook, how long will I have access to the content?
You will have possession of the eBook indefinitely unless otherwise stated at the point of purchase. However, if the product is obsoleted from the ISACA Bookstore, technical support will no longer be available.