By James E. Lukaszewski
Reviewed by Horst Karin, Ph.D., CISA, CRISC, CISSP, ITIL
Effective and ethical communication is critical in crisis or emergency situations. If done right, crisis communication can save lives, values, reputations and careers. It might also help in keeping negative publicity, critics, devastating social media responses and litigation at bay.
James Lukaszewski writes in Lukaszewski on Crisis Communication, “Faced with a crisis, management may spend a lot of time in denial, covering bases that don’t immediately matter, such as embarrassment, avoidance, self-forgiveness, searching for the guilty or just self-talk.” One of the key messages in the book is that organizations need to be proactive and prepare the right response for crisis situations before they happen. This may seem easier said than done, but bad things happen unexpectedly, and organizations are faced with the question: “What is the next step?” This book helps readers be prepared for the unexpected.
Lukaszewski’s book is an invaluable and interesting reading for C-level executives, managers and entry-level consultants who want to develop their leadership skills. The book is well-structured in 10 chapters with case studies, tables, graphs and a glossary. These 10 chapters fall into the categories of defining crisis, crisis communication, creating the crisis communication plan or the communication plan in action.
Although there are many books about leadership and communication available, this book stands out from the crowd because its content is not just theory. It is a comprehensive presentation of real-world experience. It gives useful practical advice on the essential steps to complete before, during and after the unexpected happens.
Lukaszewski on Crisis Communication is available from the ISACA Bookstore. For information, see the ISACA Bookstore Supplement in the latest issue of the ISACA Journal, visit the ISACA Bookstore online or email firstname.lastname@example.org.
Horst Karin, Ph.D., CISA, CRISC, CISSP, ITIL, is president of DELTA Information Security Consulting Inc. He has been working in SAP/IT security and risk management for 16 years. He served as chair of the ISACA Publications Subcommittee for 3 years, has authored several book reviews for the ISACA Journal and is coauthor of SAP Security and Risk Management.