Appeals Policy
Share your concerns and submit an appeal
Request by candidate, applicant, or certified person for reconsideration of any policy-driven decision made by ISACA related to their desired certification status. Please note that appeals are undertaken at the discretion and cost of the individual appellant.
Candidates can contact our Customer Experience Center within 48 hours of taking an exam to express any concerns about exam day issues, site conditions or the content of the exam. Please include the following information in your comments:
- Exam ID number
- Testing site
- Testing date
- Any relevant details on the specific issue
By applying for an ISACA certification, you agree to denial of certification if:
- The application does not meet the certification requirements
- Any of the statements or answers on the application are false
- You violate any of the rules or regulations governing the exam
You can appeal the application decision through our Customer Experience Center.
If your certification is in revoked status due to noncompliance with the CPE policy, you can appeal for reinstatement within three years of the revocation date by sending:
- A detailed explanation of why you were unable to comply with the necessary requirements on time
- Sufficient CPE documentation to meet the annual or 3-year cycle requirements from revocation to present
- Evidence of pre-requisite certifications (if applicable)
All approved reinstatement appeals will incur a US$50 reinstatement fee per certification, in addition to any outstanding annual maintenance fees. If your appeal is denied, you’ll have to re-take the exam and re-apply for certification.
PLEASE NOTE: If your certification is marked as expired (i.e. was revoked 3+ years ago) you will have to re-take the exam and re-apply for certification - appeals are not accepted/reviewed after 3+ years of being revoked.