Home / Resources / ISACA Journal / Issues / 2020 / Volume 1 / The Hidden Cost of Handling Events and Incidents


The (Hidden) Cost of Handling Events and Incidents

Author: Sven De Preter, CCAP, CSCP
Date Published: 2, January 2020

Because incidents cause trouble and potential losses, there are processes such as business continuity management and disaster recovery planning. These processes help keep business up and running. After all, downtime equals potential losses.Many think losses only occur when incidents happen, and many believe return time objective/return point objective (RTO/RPO) is the most important metric to stay within the limits of the losses the organization is willing to accept. But is this true? Are there any other metrics that can/should/must be used when working with event and incident handling...


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