Security programs fail when people don’t adopt them. This session shows how to strengthen organizational security by translating the PROSCI ADKAR model into measurable implementation outcomes. Participants will explore how structured behavior-based change can close gaps in control execution, reduce risk, and accelerate program maturity. The session includes case studies of organizational change management (OCM) in real-world security environments, highlights metrics that matter, and offers practical tools for reducing resistance. Grounded in CISM-aligned practices and framed for practitioners who deliver results, this session bridges theory and action—without jargon, fluff, or silver bullets.
Learning Objectives:
- Translate each stage of ADKAR into security-specific outcomes and actions.
- Identify and mitigate common pitfalls in OCM implementation for security programs.
- Apply metrics to track behavior-based adoption and program impact.
- Use real-world case insights to reduce resistance and boost security control adoption.
Melanie Wijeratna, CISM, PROSCI
Owner, Blue Star Ink
Melanie Wijeratna is a storyteller, strategist, and security leader who has built a career around creative thinking and resilience. With three degrees from the University of Toronto and a background in semiotics, linguistics, anthropology, and organizational change management, she helps organizations navigate complexity with clarity and courage. As the owner of Blue Star Ink, she works with companies to tackle human behavior gaps in cybersecurity. Known for her dynamic sessions and real-world insights, Melanie blends technical understanding with people-first strategies—always exploring new paths, asking new questions, and looking beyond the obvious.