Home / Resources / ISACA Journal / Issues / 2025 / Volume 3 / The Power of Accountability in AI Governance

The Power of Accountability in AI Governance

Computer waves
Author: Kevin M. Alvero, CISA, CDPSE, CFE and Ramin Kouzehkanani
Date Published: 1 May 2025
Read Time: 12 minutes
Related: Understanding the EU AI Act: Requirements and Next Steps

By now, the story of the unintended actions of AI and its impact on a major airline is a well-known cautionary tale: An Air Canada flight passenger was awarded more than CAD$800 in damages and court fees after the airline’s AI-powered chatbot erroneously informed the passenger that bereavement airfare could be applied...

 

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