Understanding Technology Shifts in the Financial Sector

From mobile payments to the use of artificial intelligence (AI) to the introduction of new security risk, technology has had a profound impact on how the financial sector operates. In this 50th Anniversary Series episode of the ISACA Podcast, Ashley Holmes, governance and compliance manager at Delta Airlines, analyzes the past, present and current state of financial technology (fintech).

Holmes notes that banks and other financial services providers have to manage a balancing act in embracing innovation and automation while continuing to support customers who still expect a certain level of human-to-human service and accessibility. Even in this current space, AI and machine learning help to provide all users with more personalized, tailored experiences in banking and financial services in the future.

This episode is available along with dozens of other podcast episodes on the ISACA Podcast page of the ISACA website and can be streamed or downloaded from Apple Podcasts, Google Play, Stitcher or SoundCloud.