To better serve members, ISACA® has rolled out 2 significant technology updates. The first is a new learning platform called ISACA PERFORM. PERFORM, as the name suggests, offers an experiential approach to learning that improves engagement and performance. The second is Service Cloud, which makes the ISACA customer experience more seamless and efficient. Members will likely not see any visible changes on their end, except perhaps a different and more comprehensive format when they receive a response to questions. However, the backend has been significantly enhanced, leading to a better member and customer experience.
The upgrades are 2 of several that have taken place since ISACA hired its first chief technology officer (CTO), Simona Rollinson, in 2019. “At that time, I made a promise that in 1 year, we would be in a very different place, and that we would touch every single foundational system,” said Rollinson. “I am proud to say we have reached that goal of envisioning the future and reaching ambitious milestones throughout 2020.”
Rollinson said she considered 3 critical elements when making technology improvements at ISACA: people, processes and technology. First, she brought on the right team members with the right capabilities, including enterprise architecture, cloud and cybersecurity. Then, from a process perspective, ISACA adopted Agile and DevOps, reducing deployment times substantially and allowing for more frequent deployments to better serve members.
From a technological point of view, Rollinson said the association started with the goal of building the One ISACA digital experience platform. Improvements to the platform include:
- A new and continuously improving website built on Sitecore
- The new learning platform, ISACA PERFORM
- A shift to a single platform, Salesforce
- A new association management system built on the Salesforce ecosystem
“The goal of the IT team is to be a catalyst for transformation and sustained innovation and, while our work is not done, we are well on our way to making that a reality,” said Rollinson. “My job is to make our technology invisible—to remove all the friction so that the ISACA professional community can have the best possible experience. We will never stop trying to improve upon that.”
Visit the ISACA website to experience the upgraded user interface or to learn more about the enhanced learning experiences available through ISACA PERFORM.